Money Back Guarantee?

We offer a money back guarantee on most of the products we sell. If there is a "money back guarantee" advertised in the listing then you know it has one, if you are not sure feel free to ask us, most of our products do have a money back guarantee. There are a few exceptions so make sure you ask if you are not sure, of course even if the product does not have a money back guarantee any warranty will still apply and meet all our obligations under the consumers guarantees act.

A money back guarantee means that if you're not happy with your items and we can't solve the issue for you, you may return your order for a refund of the purchase price (shipping and handling are non-refundable.)

Your guarantee starts on receipt of the item(s) and you may return your item within the time period specified either on the auction or invoice for full refund of the purchase price (shipping and handling are non-refundable), providing you return it in 'as sold' condition. This means the item, packaging and accessories are not damaged or missing.

If we believe we have a product that suits your requirements better, we may suggest swapping your item for it. This is your choice however, and you can still chose to have your money back instead.

 

What's covered by a Warranty?

All warranty issues are handled by Qualimax Ltd.

Qualimax warrants the product(s) to be free of defects in material and workmanship from the purchase date for the period stated. All our warranties are usually replacement or repair of the product. If the item is unable to be repaired or replaced, then another model of similar or better specifications may be substituted. In the unfortunate event repair or replacement is not available, we will issue you with a full refund of the purchase price (shipping and handling are non-refundable).

If listing does not contain any warranty information then we will provide a 30 day Return to Base warranty. Please check listing carefully for correct warranty period.

Do you provide a GST invoice?

Yes! Included in every order we send is a GST invoice, which also doubles as an address label. When you receive your package, there will be a clear slip on the outside with your address on it. This is your invoice. :) Please keep it safe as it contains all our details and is proof of purchase.